Refund policy

At Bambies, your little one's comfort and your satisfaction mean everything to us. ❀️

We want you to shop with confidence. If something isn't right with your order, we're here to help.

1. 7-Day Easy Return Policy

You can request a return or replacement within 7 days of receiving your order, provided the product meets our return conditions.

To be eligible:

  • The product must be unused, unwashed and in its original condition.

  • Original packaging, tags and accessories must be included.

  • You must provide your order details as proof of purchase.

Please Note: For hygiene and safety reasons, used or washed baby diaper pants cannot be returned or exchanged unless the product is defective or you received the wrong item.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

To help us resolve the issue quickly, share:

  • Your order number.

  • Clear photos or a video showing the issue.

  • A brief description of the problem.

Once verified, we'll arrange a suitable replacement or refund.

3. Refund Policy

Once your return is received and inspected, we'll notify you about the approval or rejection of your refund.

If approved:

  • Prepaid order refunds will be initiated to the original payment method.

  • For Cash on Delivery (COD) orders, we'll request your bank or UPI details to process the refund.

  • Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect may depend on your bank or payment provider.

4. Return Shipping

If you receive a damaged, defective or incorrect product, Bambies will arrange the return or replacement process without additional return shipping charges.

For other eligible return requests, any applicable return shipping charges will be communicated before the return is arranged.

5. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests can only be accepted before the order is shipped.

Once an order has been dispatched, it cannot be cancelled through this process.

6. How to Request a Return or Refund

Getting help is easy!

Simply contact our customer support team with your order number and reason for the return.

Email: supportbambies@gmail.com

Our team will guide you through the process.

7. Our Promise ❀️

At Bambies, we value every parent who chooses us for their little one. We believe in honest service, quality products and a hassle-free shopping experience.

Your trust means everything to us, and we'll always do our best to make things right.

With Love,
Team Bambies πŸ’•